Arriving in a new country can feel overwhelming, especially after a long flight. Whether you're touching down at San José International Airport (SJO) or Liberia's Daniel Oduber Airport (LIR), this guide walks you through exactly what to expect from landing to reaching your hotel or accommodation. Understanding the arrival process will help you feel confident and stress-free.

Step 1: Landing and Immigration

Which Terminal?

If you're flying into San José, you'll likely arrive at Terminal 1 for international flights. (Terminal 2 primarily handles domestic routes.) Have your passport and any required documents ready as you approach immigration.

What You'll Need

Before you join the immigration line, gather these documents:

Valid passport (must be valid for at least 6 months beyond your stay)
Return flight ticket or proof of onward travel
Proof of accommodation (hotel confirmation, Airbnb reservation, or similar)
Costa Rica entry form (usually provided on the plane or available via the official app)

Immigration Lines and Wait Times

Immigration lines can be surprisingly long during peak travel seasons (December–April and summer months). At SJO, you might wait 30–90 minutes depending on the time of day and number of incoming flights. Stay patient, keep your documents organized, and be ready to answer basic questions about your trip. Immigration officials are generally friendly and used to first-time visitors.

Step 2: Baggage Claim and Customs

Getting Your Luggage

After clearing immigration, follow signs to baggage claim. Your luggage will be on the carousel corresponding to your flight number. Grab your bags and head toward customs.

The Customs Process

Most tourists pass through the green lane at customs, which is for travelers with nothing to declare. If you selected the green lane, you typically pass through without inspection (though officers reserve the right to check anyone at random). If you have goods to declare, use the red lane.

What You Cannot Bring Into Costa Rica

Costa Rica strictly enforces agricultural inspections. Do not pack the following items:

Fresh fruits, vegetables, or plants
Dairy products or prepared foods
Animal products (meat, fish, etc.)
Soil or roots

Violation of agricultural restrictions can result in fines. When in doubt, declare it to be safe.

Step 3: Exiting Arrivals and Finding Your Driver

At SJO (San José): The Exit Pasarelle

San José's Juan Santamaría Airport doesn't have a traditional arrivals hall. After clearing customs, you'll walk through a corridor and exit directly to a dedicated pasarelle — a walkway where drivers and families wait just outside the doors. Your driver will be standing along this area holding a sign with your name. Scan carefully as you walk through, as it can get crowded with multiple drivers lined up.

If you don't immediately spot your driver, don't panic. Head to the Malinche restaurant, located just past the exit area — it's a well-known meeting point where you can sit comfortably, grab a coffee, and reach your driver or shuttle company via WhatsApp while you wait.

At LIR (Liberia): The Arrivals Hall

Liberia's Daniel Oduber Airport is smaller and more straightforward. After clearing customs, you'll enter a proper arrivals hall right at the exit where drivers wait with name signs. It's easy to navigate and far less hectic than SJO.

Meet and Greet

Whether arriving at SJO or LIR, if you've booked a private shuttle or a shared shuttle service, your driver will be holding a sign with your name. Make eye contact and confirm you're the passenger they're waiting for before heading to the vehicle.

Stay Safe: Avoid Unlicensed Taxis

You'll likely be approached by people offering taxi rides. Never accept rides from people who aren't official representatives of your pre-booked service. Costa Rica has unofficial taxi touts (called "piratas") who may overcharge tourists or take inefficient routes. Always use a pre-booked shuttle service or official orange taxis marked with a red triangle.

Step 4: The Drive to Your Destination

Loading and Confirmation

Your driver will help load your luggage into the shuttle. Before you hit the road, confirm your final destination and any special requests. If you have a contact number for your hotel, share it with the driver in case there are any issues.

En Route Comfort and Amenities

Most modern shuttle services offer air conditioning and WiFi during the drive. This is a great time to contact your hotel to confirm your arrival time, message family back home, or simply relax. Drivers in Costa Rica are typically friendly and knowledgeable about the region — don't hesitate to ask questions about local attractions, restaurants, or travel tips.

Sit Back and Enjoy

You've made it through the airport! Now you can begin soaking in the Costa Rican landscape as you head to your accommodation.

What to Have Ready Before You Land

Your passport — keep it accessible at all times
Your accommodation address — have it written or on your phone so you can show your driver if needed
Your driver's contact number — save this before landing; most companies communicate via WhatsApp
Some cash (USD or colones) — you'll want money for tips and emergencies
Your shuttle booking confirmation — have it on your phone to show at pickup

SJO vs. LIR: Key Differences

Factor	SJO (San José)	LIR (Liberia)
Size & Business	Larger hub, more crowded	Smaller, less busy
Immigration Time	30–90 minutes average	15–30 minutes average
Location	Central Valley (near San José)	Guanacaste Province (NW coast)
Closest Beach Areas	Manuel Antonio, Southern Zone	Tamarindo, Liberia, Papagayo
Best For	Central Valley, Caribbean, South	Pacific Northwest beaches

If you're heading to Guanacaste beaches like Tamarindo, flying into LIR saves time and money on your shuttle transfer. For Central Valley or southern destinations, SJO offers more flight options.

Essential Tips for a Smooth Arrival

Download WhatsApp Before You Arrive

WhatsApp is the primary communication method in Costa Rica. Download it before your flight so you can message your driver or shuttle company upon arrival. This will save you money on international texting.

Exchange Currency at the Airport

ATMs and money changers are available at both SJO and LIR airports. While exchange rates aren't the best at the airport, it's convenient to grab some colones (the local currency) or keep some USD on hand. Credit cards are widely accepted throughout Costa Rica, but having cash is useful for tips and small purchases.

Buy a Local SIM Card

Both airports have booths for Kolbi (the national provider) and Claro. A local SIM card with a data plan is affordable and eliminates roaming charges. You'll use this for WhatsApp and navigation during your stay.

Know Your Driver's Name

Before boarding your flight, get the name of your shuttle driver and save it in your phone. This makes it much easier to find them at the exit — and you can confirm you're meeting the right person before getting in the vehicle.

Frequently Asked Questions

How long does immigration take at SJO?

Immigration wait times at San José vary between 30–90 minutes depending on the time of day and how many international flights have landed. Early morning arrivals tend to be quicker. Budget 90 minutes to be safe, and you'll never be surprised if it's faster.

Do I need cash on arrival in Costa Rica?

Credit and debit cards are widely accepted at hotels, restaurants, and shops throughout Costa Rica. However, having some USD or colones on hand is useful for tips, small vendors, and emergencies. Exchange money at the airport or withdraw from an ATM upon arrival.

What if my driver isn't there when I exit customs?

At SJO, head to the Malinche restaurant just past the exit — it's the go-to waiting spot where you can sit, grab a coffee, and reach your driver via WhatsApp. At LIR, wait inside the arrivals hall near the exit doors. Either way, contact your shuttle company immediately with your name, flight number, and current location. Professional services track flights and will get you sorted quickly — this is exactly why saving your driver's contact before landing matters.

Is Uber available in Costa Rica?

Uber operates in a legal gray area in Costa Rica — it's not officially regulated or legalized, but it's tolerated by authorities. You'll find it available in San José and larger cities, and while many travelers use it for short city trips, drivers aren't held to the same standards as licensed transportation providers. In smaller towns and remote areas, Uber isn't available at all.

Licensed shuttle services are required to obtain government operating permits, maintain newer vehicle models, and carry proper insurance — giving you a higher level of accountability and passenger protection, especially for airport transfers and longer routes. Check our private shuttle and shared shuttle options for reliable, fully insured airport service.

Can I book a shuttle after I arrive?

While possible, it's risky. Availability may be limited, prices are often higher, and you might wait longer. Always book your shuttle before you fly. If you need to change plans, contact our team to discuss options.

Ready for Your Costa Rica Adventure?

Arriving in Costa Rica is the first step of an incredible adventure. By understanding the airport process and booking a reliable shuttle service in advance, you'll start your trip relaxed and confident. Explore our private shuttle options for personalized service or our shared shuttle services for budget-friendly transfers. Have questions about your arrival? Get in touch with us — we're here to make your journey smooth from touchdown to hotel check-in.