Cookie Policy
Last updated: December 2024
What Are Cookies?
Cookies are small text files that are stored on your device when you visit websites. They help websites remember information about you, like your preferences and browsing habits. Cookies are essential for many website functions and help us provide you with a better user experience.
Why We Use Cookies
At Hola, we use cookies to:
- Keep you logged in and remember your session
- Remember your booking preferences and itinerary
- Understand how our site is used to improve it
- Track marketing campaigns and analyze their effectiveness
- Provide secure payment processing with Stripe
Cookie Categories
These cookies are essential for the website to function properly. They enable basic functionality like page navigation, session management, and security features. You cannot disable these cookies without affecting site functionality.
ridehub-app-store
Stores your booking itinerary and preferences
Expires: End of session
ridehub-cart-store
Maintains your shopping cart during checkout
Expires: End of session
ridehub-cookie-consent
Remembers your cookie preferences and consent decision
Expires: 1 year
Stripe Payment Cookies
Required for secure payment processing and fraud prevention
Expires: Varies by Stripe (typically a few hours)
These cookies help us understand how visitors use our website. The information collected is anonymous and aggregated. No personal data is stored.
Google Analytics
Tracks page views, user interactions, and traffic sources
Third-party provider: Google Inc.
Expires: 2 years
These cookies track your activity across different websites to show you relevant advertisements and measure the effectiveness of our marketing campaigns.
Facebook Pixel
Used for retargeting and measuring ad campaign performance
Third-party provider: Meta Platforms Inc.
Google Ads Cookies
Enables conversion tracking and audience targeting
Third-party provider: Google Inc.
Your Rights
Depending on your location, you may have rights regarding how cookies are used:
- Manage Preferences: You can change your cookie preferences at any time using our option
- Withdraw Consent: You can withdraw your consent to optional cookies at any time
- Browser Controls: You can disable cookies in your browser settings, though this may affect website functionality
- Do Not Track: We respect Do Not Track (DNT) signals in your browser
Privacy Regulations
GDPR (EU): If you are located in the EU, we only place non-essential cookies with your explicit consent. We store your consent decision with a timestamp and respect your preferences across all sessions.
CCPA (California): If you are a California resident, you have the right to opt-out of the sale of personal information. We do not sell personal information, and you can manage your cookie preferences at any time.
How to Manage Cookies
You can manage your cookie preferences using the cookie preference center at any time. Look for "Cookie Preferences" or "Manage Cookies" in our interface.
Most browsers allow you to refuse cookies or alert you when a website tries to place a cookie. Here's how to find these settings:
- Chrome: Settings > Privacy and security > Cookies
- Firefox: Settings > Privacy > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Privacy > Clear browsing data
Questions?
If you have questions about our cookie policy or how we use cookies, please contact us at privacy@hola-rides.com.