Terms of Service

These Terms of Service ("Terms") govern your use of the Hola Rides transportation booking platform operated by Traction Numérique Inc., a corporation incorporated under the laws of Québec, Canada, operating under the commercial name Hola Rides ("we", "our", or "us") at hola-rides.com (the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms.

About our structure: Traction Numérique Inc. is a technology company incorporated in Québec, Canada. The transportation services facilitated through our Platform are delivered by independent operators and drivers located in Costa Rica. By using the Platform, you are contracting with the Canadian entity for booking and platform services, while the physical transportation is subject to Costa Rican regulations.

If you do not agree to these Terms, please do not use the Platform. We reserve the right to update these Terms at any time. Continued use after changes constitutes acceptance.

1. Our Services

Hola is a transportation booking platform connecting travelers with transportation providers operating across Costa Rica. We offer three types of services:

Hola acts solely as a technology intermediary and booking platform. Transportation services are provided by independent operators and drivers in Costa Rica, not by Hola directly. Hola is not a transportation carrier.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years of age, or have parental/guardian consent
• Provide accurate and complete information when booking
• Have the legal authority to agree to these Terms on behalf of yourself or any party you represent
• Not be prohibited from using the Platform under applicable law

3. Bookings

4. Cancellations & Refunds

Our cancellation policy depends on the service type and timing:

To cancel a booking, contact us at support@hola-rides.com or via WhatsApp. Refunds are processed within 5–10 business days to the original payment method.

5. Payments

All prices are displayed in US Dollars (USD) unless otherwise stated. Prices include applicable taxes and fees. Payment is required in full at the time of booking.

Payments are processed securely through Stripe, a third-party payment processor. By providing your payment details, you authorize us to charge the full booking amount. Hola does not store your full card details.

In the event of a pricing error, we reserve the right to cancel any booking and provide a full refund, notifying you as soon as possible.

6. User Conduct

When using our Platform and transportation services, you agree to:

• Treat drivers, operators, and other passengers with respect
• Not bring prohibited items including illegal substances or hazardous materials
• Not engage in behavior that endangers safety or disturbs other passengers
• Comply with Costa Rican traffic laws and regulations during your ride
• Not use the Platform to make fraudulent bookings or provide false information
• Not attempt to circumvent the Platform to book directly and avoid fees

We reserve the right to refuse service or cancel bookings without refund for violations of these conduct standards.

7. Limitation of Liability

Hola acts as a technology platform and intermediary. The physical transportation services are provided by independent operators in Costa Rica. To the maximum extent permitted by applicable law:

• We are not liable for delays, route changes, or service interruptions caused by traffic, weather, road conditions, or other circumstances beyond our control
• We are not liable for loss, damage, or theft of personal belongings during transit
• Our total liability to you for any claim arising from use of the Platform shall not exceed the amount you paid for the specific booking giving rise to the claim
• We are not liable for indirect, incidental, or consequential damages

Nothing in these Terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under Canadian or Québec law.

8. Intellectual Property

All content on the Platform including text, images, logos, and software is owned by or licensed to Hola and is protected by Canadian copyright law and applicable intellectual property legislation. You may not copy, reproduce, distribute, or create derivative works without our prior written consent. You may use the Platform solely for personal, non-commercial booking purposes.

9. Privacy

Your use of the Platform is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. We comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec's Act respecting the protection of personal information in the private sector (Law 25).

10. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Province of Québec and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Québec, Canada.

Note on transportation services: The physical transportation services take place in Costa Rica and are subject to Costa Rican traffic and transportation regulations. Claims arising specifically from the conduct of drivers or operators during a trip may also be governed by applicable Costa Rican law.

Before initiating formal legal proceedings, we encourage you to contact us directly to resolve any dispute informally. Most issues can be resolved quickly through open communication.

11. Changes to These Terms

We may modify these Terms at any time. We will update the "Last updated" date at the top of this page. For material changes, we will make reasonable efforts to notify registered users by email as required under applicable Canadian consumer protection law. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.