Question 1

How do I book a ride?

Accepted Answer

Choose your service type from the home page or navigation, enter your pickup and drop-off locations, select your date and number of passengers, and complete payment online. You'll receive a confirmation email with all your booking details.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, processed securely through Stripe. Payment is collected at the time of booking.

Question 3

How do I cancel or modify a booking?

Accepted Answer

To cancel or modify a booking, please contact our team as early as possible via our contact form, live chat, phone, or WhatsApp. We'll do our best to accommodate your request.

Question 4

Are drivers licensed and vehicles insured?

Accepted Answer

Yes. All drivers operating through our platform are professionally licensed, and their vehicles are fully insured to operate in Costa Rica.

Question 5

Do you operate year-round?

Accepted Answer

Yes, we operate 365 days a year. Some routes may have limited availability during certain periods—we recommend booking in advance during peak seasons (December–April).

Question 6

How does a shared shuttle work?

Accepted Answer

Our shared shuttles operate on fixed daily schedules between popular destinations. You'll share the vehicle with other travelers, making it an affordable way to travel around Costa Rica while meeting fellow adventurers.

Question 7

Where do shared shuttles pick up and drop off?

Accepted Answer

Shared shuttles stop at hotels and designated pickup points along the route. You'll select your nearest stop during booking. Drop-offs work the same way at your destination.

Question 8

Can I change my departure time?

Accepted Answer

Departure times are fixed based on our schedule. You can select from available times when booking, but changes after booking may be subject to availability and fees.

Question 9

What happens if the shuttle is full?

Accepted Answer

Our shuttles have limited capacity. If your preferred time is full, we'll offer alternative departure times or help you find suitable alternatives.

Question 10

How far in advance should I book a private shuttle?

Accepted Answer

We recommend booking at least 24–48 hours in advance to guarantee availability, especially during peak travel seasons.

Question 11

Can I choose my pickup time and location?

Accepted Answer

Yes. Private shuttles are fully flexible—you select the exact pickup time and location that fits your itinerary.

Question 12

Is the price per person or per vehicle?

Accepted Answer

Private shuttle rates are per vehicle. The cost is fixed regardless of the number of passengers (within capacity).

Question 13

Do private shuttles include airport meet and greet?

Accepted Answer

Yes. For airport transfers, your driver will be waiting in the arrivals area with your name on a sign and will assist with your luggage to the vehicle.

Question 14

How does carpooling work?

Accepted Answer

Carpooling allows you to share a ride with other travelers going to the same destination. You'll travel with a local driver and fellow adventurers, making it an affordable and social way to explore Costa Rica.

Question 15

Can I change my pickup time?

Accepted Answer

Carpooling pickup place, drop-off place, and pickup times are defined by the organizer. Please arrive at the pickup location at least 10 minutes early.

Question 16

What if there aren't enough passengers?

Accepted Answer

Our carpooling system only confirms rides when there are enough passengers to make the trip viable. You'll be notified in advance if there are any issues with your ride.

Question 17

How do I know my carpool is confirmed?

Accepted Answer

Once there are enough passengers and the trip is confirmed, you'll receive a confirmation email with all the details—including your driver's name, vehicle, and precise pickup instructions.

Frequently Asked Questions

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